Canopus IT Solutions GmbH is hiring a Level 7 Desktop Support Engineer with experience in IT Infrastructure and Desktop Support.

Canopus IT Solutions GmbH provides IT managed services and data center field engineering for organizations that need reliable onsite execution in Germany. We support global IT service providers (MSPs), CDN/edge operators, and enterprise infrastructure teams that operate equipment in colocation or private data centers but don’t maintain local technicians. From Frankfurt/Rhein-Main we deliver Germany-wide coverage for: 24/7 Smart Hands / Remote Hands: rack & stack, structured cabling, labeling, cross-connect assistance, console access, device checks, inventory/photo reports Break-fix & Hardware Replacement: server/network troubleshooting, part replacement, RMA handling, secure chain-of-custody Data Center Operations & Maintenance: scheduled checks, incident response, reporting aligned to your runbooks Deployments, Refresh & Decommission: new deployments, migrations, weekend/night cutovers, hardware refresh projects Onsite IT Support: desktop support, rollouts, and hands-on escalation for distributed environments We focus on speed, quality, and transparency—with clear SLAs, documented work, and integration into customer ticketing tools (ServiceNow/Jira). Headquarters / Office Sirius Office Center Frankfurt Berliner Straße 300B, 63065 Offenbach am Main, Germany Contact info@canopusit.com WhatsApp: +49 176 6419 5200

Founded 2015