Capgemini noted that 78% of consumers have bypassed an AI agent to reach a human using Twilio.
Published
Signal category
Research & Knowledge
Quote
“78% of consumers have tried to bypass an AI agent to reach a human (Twilio)”
— Rajiv Kedia|Capgemini team
Company
Capgemini
Make it real.
- Industry
- IT Services and IT Consulting
- Location
- Paris, FR
- Company size
- 348,359 employees
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com