CCI Global built KanvasAI, an AI-powered coaching solution that unifies performance data, identifies skill gaps, automates coaching, and empowers agents to reach peak performance faster.

CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients, serving as a trusted partner to leading brands from the United States, Canada, the United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries, including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities. CCI Global’s comprehensive BPO services encompass a wide range of functions, including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success. Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. CCI’s Sites Across Africa : South Africa 🇿🇦: Durban (House 1 & 2), Canegate, Johannesburg (Sandton), Cape Town (Newlands Terrace, Stadium On Main, Umlazi) Kenya 🇰🇪: Nairobi, (Garden City & Tatu City) Ethiopia 🇪🇹: Addis Ababa Rwanda 🇷🇼: Kigali Ghana 🇬🇭: Accra Egypt 🇪🇬: Alexandria Botswana 🇧🇼: Coming soon!

Founded 2006