Certinia published the 2026 Global Service Dynamics Report analyzing 1,000 professional services and IT leaders on how operational connection drives AI success and business performance.
Published
Signal category
Research & Knowledge
Quote
“That's one finding from our new 2026 Global Service Dynamics Report, an analysis of 1,000 professional services and IT leaders on how operational connection drives AI success and business performance.”
— Certinia team
Company
Certinia
Win bigger, deliver smarter, and grow stronger with the leading System of Action for services businesses.
- Industry
- Software Development
- Location
- Austin, US
- Company size
- 994 employees
The services economy is undergoing a structural reinvention. New, outcome-based business models are emerging, human-AI teams are supercharging delivery, and customer expectations are demanding shorter, faster, time to value driving a new revenue logic. Certinia is the only System of Action that powers modern services organizations with a unified source of truth for your business, services expertise and reasoning that’s sharpened with every decision, and agentic action where and when you need it - bringing the right knowledge and judgment to every action across the services lifecycle. Purpose-built for professional services, customer success, and financial management, Certinia’s System of Action autonomously performs administrative tasks, increases capacity, and accelerates delivery. The result: services organizations maximize margins, deliver faster time-to-outcome, and grow customer value with certainty.
Founded 2009