CFI Group provides objective, data-driven intelligence based on the voice of the customer through the American Customer Satisfaction Index (ACSI).
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As discussed in this story by Joe Guszkowski in Restaurant Business Online, the Texas Roadhouse hoax is a reminder that in today's digital world, rumors spread faster th…
Company
CFI Group
Better Business Decisions, Powered by ACSI®
- Industry
- Business Consulting and Services
- Location
- Ann Arbor, US
- Company size
- 51–200 employees
About CFI Group
Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI®), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the private and public sectors. Using this patented technology and top research experts, CFI Group uncovers the business drivers and financial impact of customer experience.
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