CGS (Computer Generated Solutions) Nexus Center of Excellence blends AI voice deflection and automation for high-volume, routine queries with expert human oversight for complex compliance escalation paths.

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.