ClearFeed co-founder Joydeep Sen Sarma wrote about evaluating different AI models at ClearFeed to cut costs and latency.
Published
Signal category
Research & Knowledge
Quote
“Joydeep Sen Sarma, our co-founder, wrote about how we're evaluating different AI models at ClearFeed to cut costs and latency.”
— ClearFeed team
Company
ClearFeed
Conversational Support Platform for Slack and Teams
- Industry
- Technology, Information and Internet
- Location
- Bangalore, IN
- Company size
- 23 employees
Companies today are increasingly providing Support - both internally and externally - on Slack and Teams. The ad-hoc use of triage channels and customer Slack rooms creates problems of missed responses, lack of service metrics and anxiety for all the responders who individually keep scanning Slack rooms. ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein. We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack. We were founded by experienced managers and second-time entrepreneurs and are based out of Bangalore, India.
Founded 2021