Clerestory launched PineconeAI as a payments and CRM platform for non-profits.

PineconeAI, ShadowUmbrella's first product to support non-profits, handles donations, memberships, and retail in one unified platform—online and in-person. Intelligent forms recognize donors, apply discounts, and optimize every transaction so you can focus on your mission. Generic payment processors like Stripe and PayPal will swipe your card, but that's it. No membership management. No donor recognition. No automated renewals. Every lapsed member is a manual chase. Every failed payment is lost revenue. Enterprise platforms like Blackbaud have the features—but they're built for organisations with dedicated IT staff and six-figure software budgets. The complexity alone can consume 20+ hours a month. We call this the "missing middle": non-profits too sophisticated for basic processors, too lean for enterprise CRMs. Museums, historical societies, arts organisations, community foundations—mission-driven teams doing real work with limited resources. PineconeAI was built for you. We built a payments engine that thinks like a non-profit development director. Donor recognition that surfaces membership status and giving history automatically. Renewal reminders that send themselves. Failed payment recovery that runs in the background. Retail and gift shop support with member discounts applied at checkout. Online forms that embed in minutes. Tablet kiosk mode for in-person giving. Everything you need to raise more and chase less—without hiring a consultant or learning a new system.