Cloud Tech Gurus implemented a system change to drive customer and conversation-based disclosures, resulting in shorter call durations and increased call capacity.
Published
Signal category
Operations & Supply
Quote
“Once we made the change, employees read only the disclosures applicable to the customer and that conversation.”
— Veronica C. Armstrong, MBA|Cloud Tech Gurus team
Company
Cloud Tech Gurus
The smartest way to source contact center solutions....effortlessly.
- Industry
- Technology, Information and Internet
- Location
- Phoenix, US
- Company size
- 27 employees
Cloud Tech Gurus (CTG) is your go-to partner for sourcing AI-ready contact center solutions—smarter, faster, and at no cost to you. With 70+ expert consultants (Gurus) and hundreds of leading solution providers in our portfolio, we help contact centers modernize without the stress. Whether you're scaling AI automation or launching a next-gen CX platform, we take on 70% of your sourcing workload—so your team can focus on delivering exceptional customer service. 💡 We don’t just help you buy tech—we help you become AI-ready. Here’s what our no-cost model includes: ✅ A dedicated, agnostic Guru who: Documents your requirements & writes your RFP Screens vendors to find your best-fit options Hosts vendor demos and filters out sales pressure Guides you through selection and implementation 🔍 We prepare your organization for the future by aligning your needs with AI-powered solutions that are ready to scale. 💼 Solutions we help you source: Omni CCaaS & Unified CX Platforms Generative AI Automation & Real-Time Agent Assist Conversational Analytics & QA Automation GigCX, WEM, WFM & WFH Agent Solutions Knowledge Management, BPO & more 🧠 AI Readiness isn’t optional—it’s your competitive edge. Whether you're just starting or refining your automation strategy, we help assess, align, and act on the right AI tools for you. 🔗 Learn more at cloudtechgurus.com or reach us at 📩 info@cloudtechgurus.com
Founded 2017