Cluster Reply DE and Riverty built a customer service platform using Microsoft Dynamics 365 and Contact Deflection, offering 20% more contact deflection, 150,000 interactions per month over three markets in under three months without service interruptions.

Cluster Reply is a dynamic and innovative IT service company specializing in Microsoft technologies, tools and applications. As a Microsoft Gold Partner we provide outstanding solutions to our customers that enable them to be ahead of their competitors. Our portfolio of success stories includes cloud & IoT solutions on Microsoft Azure, Dynamics CRM, Sharepoint & Office 365, PowerBI, Data & AI innovations as well as enterprise .NET application development. We are proud to be drivers & leaders of the evolution in the digital world where we can leverage our experience in MS technologies. Our offerings reach from early advisory for IT-related challenges to full-service implementations of enterprise applications. The integration into the network of the Europe-wide operating IT service provider Reply, gives Cluster Reply access to the know-how of more than 6,000 IT experts in a variety of sectors. The Reply business network generated sales of over 880 million euros in 2017 at its headquarters in Italy, Germany and the UK.