Products & ServicesEvent: September 3, 2026
CM.com introduced a new feature in HALO Studio called Optimise, which looks at agent performance issues and groups them into knowledge gaps and skill issues with proposed solutions.
Published
Signal category
Products & Services
Quote
“Optimise finds those conversations for you. It's a new feature in HALO Studio that looks at where your agent fell short, and groups the issues into knowledge gaps and skill issues.”
— CM.com team
Company
CM.com
Behind Every Moment
- Industry
- IT Services and IT Consulting
- Location
- Breda, NL
- Company size
- 747 employees
CM.com (AMS: CMCOM) is a leading European technology company that helps organizations worldwide improve customer interactions through integrated solutions for communications, payments, and AI. Headquartered in The Netherlands, CM.com serves customers in more than 100 countries and provides a scalable platform to automate and personalize customer journeys.
Founded 1999