CMSWire Columnist Pierre DeBois digs into why resolution rate proves nothing about whether your AI agent is any good.
Published
Signal category
Research & Knowledge
Quote
“CMSWire Columnist Pierre DeBois digs into why resolution rate proves nothing about whether your AI agent is any good.”
— CMSWire team
Company
CMSWire
Your guide to delivering game changing customer experiences.
- Industry
- Online Audio and Video Media
- Location
- San Francisco, US
- Company size
- 27 employees
Produced by Simpler Media Group, CMSWire is the leading publication covering customer experience and digital experience methodologies, tools and operations. We speak to CMOs, contact center leaders, customer service leaders, customer experience leaders, senior marketing technologists and chief data officers. Our daily updates, research, video series, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150+ unique monthly articles, offers educational webinars and draws together a community of over 5 million influential digital business leaders composed of software buyers, seasoned practitioners, vendors and analysts. Our clients include industry leaders such as Adobe, SAP, Amazon Web Services, TransUnion, Salesforce, Medallia, Optimizely, Acxiom, Sitecore, Teleperformance, NiCE and many others.
Founded 2003