Coates Group published an article by NAM Chief Experience Officer Jeff Miller with QSR Media Australia titled 'Why Customer Experience Should Lead QSR Decisions'

We're a QSR experience ecosystems partner. For over 60 years, we’ve helped the world’s biggest and most loved QSR brands simplify the complexity of a connected restaurant ecosystem and deliver millions of seamless customer experiences—every day. From drive-thru to in-restaurant, we deliver tailored solutions and end-to-end services that help QSR brands reduce operational pressure and run more efficiently. By creating connected restaurant ecosystems powered by tailored technology, we enable brands to deliver seamless experiences for their customers at every touchpoint. With us as their partner, QSR brands can stay focused on what they do best—serving customers, delivering value, and growing their business. Our global scale With operations in over 50 global markets, 9 offices worldwide, and our headquarters in Sydney, Australia, we bring both global reach and local expertise. We combine the values of a family-owned business with the innovative spirit of a tech start-up. Driven by our purpose to enable millions of seamless customer experiences around the world every day, we’re on a mission to get there, build connections, empower partnerships, and continuously evolve. Innovation at our core With a track record of delivering impactful results—including the largest hardware deployment in QSR history—we are also proud to be a 3x Australia Good Design Award winner and a trusted partner to some of the world’s most iconic QSR brands. We’re not just about tech. We’re also about people. At Coates, our Crew is at the heart of everything we do. We’re always evolving to support what matters most—from flexible work and bonus programs to learning opportunities and wellness initiatives like Thrive. With days to recharge and give back, we’re focused on creating an environment where our Crew can thrive—personally and professionally.