CollaborationRoom.ai launched the CollaborationRoom.ai Virtual Floor to help preserve support, access, and responsiveness for contact center teams across different locations.

Contact centers weren’t built to be managed through reports, meetings, and disconnected tools. Leaders need a floor they can actually run. CollaborationRoom.ai gives your leaders a Virtual Floor platform they can walk from anywhere, whether their agents are remote or hybrid, sitting in one contact center, spread across multiple offices, or working for a 3rd party partner (BPO). Your leaders will once again have the live visibility and human connection they need to support and engage agents, improve productivity, train and nest new hires, coach in the moment, strengthen compliance, improve retention, and develop future leaders. One World. One Floor. One Team.