Research & KnowledgeEvent: September 3, 2026
ComOps - Strategy & Commercial Operations as a Service wrapped its 2024–2025 Casino CX Benchmark, reporting that NPS climbed from 47 to 49.7 year over year, guest comment rates cracked 70%, alert closure rates improved from 77.6% to 79.5%, and average time to close an alert more than doubled to nearly 116 hours.
Published
Signal category
Research & Knowledge
Quote
“We just wrapped our 2024–2025 Casino CX Benchmark, and one number stopped us cold.”
— ComOps - Strategy & Commercial Operations as a Service team
Company
ComOps - Strategy & Commercial Operations as a Service
We guide decisions that create commercial value. Our execution complements the teams we support.
- Industry
- Business Consulting and Services
- Location
- Pembroke Pines, US
- Company size
- 38 employees
Able to support strategy and tactical omni channel customer care (service and sales), revenue management, leisure sales, distribution, customer experience, digital innovation, and more.
Founded 2021