Condado helped B-Stock move from their legacy platform to an AI-ready Zoom contact center designed to handle growing demand without adding headcount

Condado is a Kansas City based independent Customer Relationship Management (CRM) and Contact Center management consulting firm recognized for its experience, integrity, partnering approach, and proven results. Condado is dedicated to helping our clients on a global basis dramatically improve the performance of their Marketing, Sales and Customer Service operations. To help our clients in delivering a superior customer experience, Condado focuses on the critical integration of people, process, and technology. Our mission is to partner with our clients to design, develop and measurably enhance their marketing, sales, and customer service capabilities in the most cost-effective manner. We are committed to only providing consulting services that deliver value to our clients. Our primary goals with every client are to substantially increase customer satisfaction, improve efficiency and productivity, and reduce or control operational expenses. All recommendations are supported with a corresponding business case justification.