Conductor CX holds close to 30,000 snag and defect data points, with an average of around 20 snags per home at practical completion.

Conductor CX is a consultancy and delivery partner supporting residential developers, investors and operators to deliver high-quality homes and meaningful customer experiences. Working across the UK and internationally, we reduce risk, protect reputation and create better outcomes for our clients and for the people who live in the homes they create. What we do: • Customer Care – Best-practice mobilisation, handover and aftercare via trusted white-label teams, systems and processes • CX Strategy – Practical CX frameworks embedded across delivery, operations and teams • Quality Assurance – Reducing snags, defects and risk before completion • Maintenance – Reactive and preventative services that protect assets and the resident experience Our impact: • £40bn+ of projects delivered • 65 CX strategy advisory engagements • 21 projects with retained on-site customer care teams • 9 asset classes serviced • 50% repeat business We work across all residential asset classes, including Build to Rent, Co-living, Market Sale, Later Living, Student (PBSA), Shared Ownership, Single Family Rental and Mixed-use regeneration. Clients: OPDC, Places for People, Node, MTD Group, Hines, Unibail-Rodamco-Westfield, Canary Wharf Group, Elysian, CA Ventures, Notting Hill Genesis, Concord London, Brookfield Multiplex, Yoo, City of Westminster, Related Argent, Excel Winner, British Land, Lendlease, Stanhope and Landsec.

Founded 2014