Conflict EQ explored conflict capacity in a conversation with Morice Mabry on Let’s Think About It.

Team conflicts, poor communication, and low morale take a huge toll on organizational success. The frustration, stress, and missed opportunities cost you more than you think. I give your team tools and training so they can move past tension and thrive together. Investing in conflict training (before it boils over) helps teams achieve remarkable results: ● 95% of employees successfully navigate current conflicts ● 60% actively pursue win-win solutions ● 85% handle conflicts without taking them personally COPIA Leadership provides tailored conflict coaching and training to help teams overcome challenges and improve collaboration. With a proven reduction in workplace conflict, our approach equips leaders to resolve tensions and foster lasting harmony. We don’t just teach theory—we get in the trenches to help resolve conflicts directly, using practical tools, science-backed methods, and new ways of thinking about conflict. At the heart of COPIA are two complementary voices: Trista Schoonmaker — A facilitator, mediator, and leadership coach who grew up in a family of ten siblings where conflict was constant, but resolution rare. Having deliberately faced her own fear of conflict, she now helps leaders do the same—bringing a wide-ranging career that spans instructional design, federal agencies, public school systems, and industry leaders such as Boston Scientific. Dr. Irvine Nugent — A global expert in emotional intelligence and conflict management, certified workplace mediator, keynote speaker, and author of Leadership Lessons from the Pub. Born in Northern Ireland during years of violence and division, Irvine witnessed firsthand the cost of unresolved conflict. With a Ph.D. in leadership during crisis, 15+ years in executive roles, and work with organizations from Lockheed Martin to Marriott, he brings storytelling, science, and humor to help leaders transform tension into trust.