Contact Web Ltd is growing its near-shore operation in Invest in Georgia

At Contact Web, we deliver customer experience outsourcing differently. We combine experienced people, intelligent technology and agile global delivery to help brands scale customer operations without compromising on quality, compliance or customer experience. With operational capability across the UK, South Africa and Georgia, we support organisations with customer service, sales, complaints handling, debt collection, onboarding, back-office support and customer retention across both inbound and outbound environments. Our leadership team brings extensive experience across highly regulated sectors including financial services, legal, healthcare, utilities and telecommunications. We understand the importance of compliance, vulnerability management, quality assurance and operational governance, particularly where customer interactions matter most. What makes Contact Web different is how we blend technology with human expertise. Through platforms including CX Beat and our AI-enhanced operational tools, we help clients gain deeper insight into customer conversations, improve quality and consistency, identify trends faster, and create better experiences for both customers and agents. We don’t believe outsourcing should feel outsourced. We work as a true extension of our clients’ teams, building flexible, tailored solutions around their goals, customers and ways of working. Whether supporting fast-growing businesses or established global brands, our focus remains the same: delivering smarter, more scalable customer experience solutions that drive measurable results.

Founded 2023