ContactUs Communications launched Trace, an AI Automated Process Discovery Tool that analyzes 100% of customer interactions to uncover customer sentiment, frustration, workflow breakdowns, recurring product issues, inefficiencies, and automation opportunities.

ContactUs Communications is a U.S. based contact center services organization supporting global brands across a variety of industries. Our highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention and win-back programs, as well as technical support. More recently, we have launched our technologies division focused on value-added integrations to CX Cloud software providers and launching our own software solutions focused on the customer journey. We are not a commodity player. We are not an answering service. We provide dedicated customer service staff, supervision, and management to measurably improve our client's business performance. All while maintaining an efficient cost-structure. We accomplish this through the highest quality service delivery, investing in world-class technology as a competitive advantage.