Creative CX's UX team has been carrying out user research this year to document interesting behaviour shifts since AI has started to change the customer journey.
Published
Signal category
Research & Knowledge
Quote
“Our UX team via the huge amount of user research they've been carrying out this year have been documenting tons of other interesting behaviour shifts that have arisen since AI has started to change and influence the customer journey.”
— Chris Gibbins|Creative CX team
Company
Creative CX
Transforming Customer Experiences through Experimentation
- Industry
- Business Consulting and Services
- Location
- London, GB
- Company size
- 31 employees
Creative CX is a specialist Experimentation & UX Consultancy based in Central London. We were founded in 2017 with a clear mission to help businesses and organisations of all shapes and sizes become amazing at digital experimentation and optimising customer experiences. Our vision is for everyone to eventually have a large-scale and high quality experimentation programme that drives all their business and customer experience decisions. And in just a few years we’ve made really good progress towards this vision with the clients we’ve been working with, such as Boots, easyJet, Hastings Direct, Heathrow, M&S, Pizza Hut, Screwfix, Sky and Very. We live and breathe experimentation at Creative CX and we relish the chance to experiment with big innovative ideas, new ways of working and new technologies. This experimentation mindset is one of the reasons why we were the first consultancy in the UK to become proficient in server-side/full-stack A/B testing. We have since onboarded over 100 teams with the capabilities to run server-side testing. However, there’s still plenty of work to do in this field. Experimentation and UX is so important for business growth and customer centricity, but it isn’t easy. So if you have a challenge that’s perhaps too tricky for your internal team to do alone, or for your current agency, then feel free to get in touch.
Founded 2016