Cresta published a behind-the-scenes look at how Real-Time Trends detects emerging issues from live customer conversations before they show up in traditional reporting or dashboards.
Published
Signal category
Presence & Recognition
Quote
“This post from Cresta takes a behind-the-scenes look at how Real-Time Trends detects emerging issues from live customer conversations before they show up in traditional reporting or dashboards.”
— Megan Schildmier|Cresta team
Company
Cresta
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.
- Industry
- Software Development
- Location
- Sunnyvale, US
- Company size
- 816 employees
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
Founded 2017