Cresta published part one of a blog post about the AI agent journey and customer onboardment experience.
Published
Signal category
Research & Knowledge
Quote
“I've been at Cresta now for a couple of months. I've had the privilege to work with some really great people along the way. Many times as we onboard new customer we get a lot of the same questions, about what to expect as they start their AI agent journey. I put together a blog post about my experience so far and here's part one of it.”
— Randy Young|Cresta team
Company
Cresta
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.
- Industry
- Software Development
- Location
- Sunnyvale, US
- Company size
- 816 employees
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
Founded 2017