Cresta sells AI for customer experience, with most advertising in the category featuring a headset and a chart.
Published
Signal category
Products & Services
Quote
“We sell AI for customer experience. Most advertising in this category is a headset and a chart. Ours is a man and a comically large sweater.”
— Russell Banzon|Cresta team
Company
Cresta
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.
- Industry
- Software Development
- Location
- Sunnyvale, US
- Company size
- 816 employees
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
Founded 2017