CSA Research published its new report, Managing Disks and Removing Past Content, designed to uncover and resolve language and regulatory risk.

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A typical scenario: A company finds that 90% of U.S. customers can self-solve support issues, compared with 60% in France and just 8% in Japan. The obvious assumption waโ€ฆ

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About CSA Research

CSA Research (formerly Common Sense Advisory) is an independent market research firm. We help companies profitably grow their international businesses and gain access to new markets and new customers. Our focus is on assisting our clients benchmark, optimize, and innovate industry best practices in translation, localization, interpreting, globalization, and internationalization. CSA Research is the only company focused exclusively on the US$49.60 billion dollar business of globalization, localization, interpreting, and translation (see: http://ow.ly/g0Zk50EQKVT). Each year we publish the most comprehensive global market sizing of the industry, ranking the largest global language services and technology companies. We track the industry players and we research the best on- and offline international business practices of Global 3000 companies. Our independent insight and knowledge of service and technology alternatives help clients grow their global business while avoiding costly mistakes. Our research helps CEOs, CIOs, senior marketing executives, international strategists, Directors of Research/Market Intelligence, web developers, and product and localization managers develop and implement the right globalization and localization strategies and/or make smart translation investment decisions.

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