CSG sent proactive email and SMS tied to real moments for state agency applicants, including application status, appointments, and account changes, to keep them moving and move to the state web portal.
Published
Signal category
Products & Services
Quote
“Instead of adding noise, it sent proactive email and SMS tied to real moments: 📄 Application status 📅 Appointments 📱 Account changes”
— CSG team
Company
CSG
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
- Industry
- Software Development
- Location
- Englewood, US
- Company size
- 7,712 employees
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Founded 1994