Custom Connect CEO Stijn Lathouwers published a piece analyzing the BPO industry's future as a business.

Custom Connect are a specialist in customer contact and related services. We’re an international, multilingual business with operations across Europe, South America, and Africa, supporting clients in Western Europe, North America, South Africa, Australia, and New Zealand. Our global presence means we offer onshore, nearshore, and offshore solutions to suit every need. At Custom Connect, dialogue is everything. We believe great conversations build strong connections - whether with your customers, your team, or our partners. We’re passionate about delivering effortless, meaningful interactions and aren’t afraid to challenge the norm to get better results. With a focus on flexibility, responsibility, and partnership, we create tailored solutions that work for you and your customers. Custom Connect - the dialogue company.