eliteBDC celebrated its 10th anniversary in Kenya.

Elite BDC helps businesses turn more leads, calls, and customer inquiries into opportunities. We provide outsourced BDC and call center support, lead follow-up, appointment setting, CRM consulting, process improvement, training, recruiting support, and performance reviews—all designed to improve response times, strengthen accountability, and create more consistent results. Built on deep automotive BDC experience, Elite BDC works with dealerships and businesses across automotive, RV, real estate, insurance, healthcare, and other customer-focused industries. Whether you need a team to work your leads, help answering inbound calls, better CRM processes, or training to improve the performance of your existing team, we build solutions around your business and your goals. Our focus is simple: better follow-up, better communication, more appointments, and fewer opportunities slipping through the cracks. Elite BDC also provides team coaching, BDC and CRM training, recruiting support, and performance consulting. Owner Sara Hoagey is available for speaking and coaching engagements focused on leadership, communication, accountability, team development, and performance improvement. Want to know where opportunities may be getting lost in your current process? Contact Cindy@elitebdc.com for a review and see how Elite BDC can help your team capture more opportunities.

Founded 2015