Engageware added Matt Wilson, Chief Customer Officer, to its leadership team.

Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas. Our customers have orchestrated 1B+ AI interactions with our AI customer agents, scheduled 1.5 billion appointments, and used Engageware to help employees answer 500 million questions in high-stakes environments where failures carry real risk. Engageware delivers governed AI through an orchestration platform that turns fragmented touchpoints into the seamless, compliant journeys customers expect. We bring together three core capabilities: automation and AI to deliver the right answers; appointment scheduling to connect customers to the right experts; and knowledge management to equip employees with consistent, approved guidance. With the 2023 acquisition of Aivo, more than 600 organizations rely on Engageware’s solutions to drive growth and conversion, improve multi-channel customer experience, automate service, and reduce call center workload. Headquartered in Tewksbury, Massachusetts, with operations throughout Latin America, Engageware serves customers worldwide and is a portfolio company of Clearhaven Partners.

Founded 2000