entrustIT published an Insight analyzing what proactive IT support involves day to day and its impact on business.

Most MSPs manage IT. entrustIT integrates environments. entrustIT is a multi-award-winning UK-based Managed Service Provider and IP Integrator delivering converged technology solutions for large SME and mid-market organisations operating across multiple sites. Privately owned and family funded, we combine long-term financial stability with the scale and capability required to deliver complex, enterprise-grade projects. With over 75 people across four UK locations, supported by field engineers nationwide, we act as a single accountable partner across managed IT services, cloud, cyber security, and IP-based integration—including networks, smart buildings, AV, and physical security. Many of our customers work with us to reduce complexity. They want one supplier across multiple disciplines, clear accountability, and solutions that treat digital and physical infrastructure as a single environment. Integration is a core strategic pillar of our business, representing a significant proportion of our turnover and underpinned by experience delivering large-scale IP projects in blue-chip and multi-site environments. As a family-owned business with a long-term view, we focus on service quality, evidence-based recommendations, and honest commercial relationships. Our goal is to build technology platforms that work today and remain fit for purpose well beyond the length of a contract.

Founded 2006