Everest Group published the Viewpoint, Quality at Scale: Reimagining Operational Excellence for an AI-first World introducing the SHIFT framework for building more adaptive, resilient, and quality-led operations.

Everest Group is a leading research firm that applies research to people’s day-to-day business problems. We help business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Our problem-solving, forward-looking approach is designed around your journey, so you can make better business decisions. Details and in-depth content are available at www.everestgrp.com. Everest Group is a welcoming, inclusive, and respectful place for all our employees. We embrace diversity and want all our employees to feel that they belong and bring their authentic selves to work. Explore our employee career journeys to learn about our extraordinary people, teams, and culture: https://www.everestgrp.com/a-look-inside-everest-groups-culture/