EyeSpy Critiquing & Consulting answered a client question about helping naturally shy servers feel more comfortable making recommendations

For over 20 years EyeSpy has provided FoH and BoH solutions for restaurants, the hospitality and service industries. Founded by noted restaurateur Mistie Boulton, when she was unable to find reporting solutions tailored for the restaurant industry and to the level of detail she needed, EyeSpy’s Mystery Shopping services have helped business owners and “see your business as your customer’s do.” The Bay Area’s #1 Mystery Shopping service for more than 10 years, EyeSpy also performs mystery shops nationwide. EyeSpy’s Mystery Shoppers evaluate on-premise dining, delivery and ghost kitchens for compliance, quality assurance and customer service.. EyeSpy’s proprietary reporting system offers a level of depth and detail you can’t get in other Mystery Shopping reports. Our Mystery Shopping reports provide unbiased feedback and actionable insights to improve your business, guest service and bottom line. In addition to EyeSpy’s Mystery Shopping services, EyeSpy offers complete FoH and BoH solutions for restaurants, including Restaurant Consulting, Health Audits, Kitchen, Staff & Manager Training, Task Management systems, Hiring & Retention support, Employee Handbooks, Market Research, Menu & Design Consultancy and more. EyeSpy is committed to industry best practices and building meaningful, long-term client relationships - we aren’t just a partner, we take personal ownership in your success, regardless if you’re a local shop with one or two locations or a larger, national, multi-location franchise. We encourage you to “experience your business like your customers do.”