Firemind IT Operations Engine found a security gap mid-task and closed it in an eight-week pilot.
Published
Signal category
Research & Knowledge
Quote
“▪️ Found a security gap nobody knew existed, mid-task, and closed it.”
— Firemind team
Company
Firemind
IT done right. No MSP. An engine that runs your estate. AI does the routine. You get the benefits.
- Industry
- Technology, Information and Internet
- Location
- London, GB
- Company size
- 38 employees
90% of your incidents resolved before a human is paged. Firemind delivers your managed services autonomously. We work with CIOs and IT leaders across the UK, Finland, and Germany to move their operations from human-executed to autonomy. Our autonomous operations offering moves IT from reactive to predictable. Incidents are detected and resolved before they escalate. SLA compliance holds without manual intervention. The operational work that used to depend on human execution runs continuously, consistently, and at scale. Results from live production environments: 8 min average MTTR. ~90% auto-resolution rate. 50%+ ops cost reduction. 93% first-line engineer time freed. This is not managed services with a new name. It is a different operating model. One that scales without headcount, adapts without manual intervention, and delivers the outcomes organisations have been paying for but rarely getting. Firemind is one of the most recognised AWS audited partners in EMEA, with more than 13 AWS Competencies and over 16 AWS Service Delivery Programs, we rank 11th globally, out of over 130,000 AWS Partners. We are also an NVIDIA partner and authorised Anthropic reseller.
Founded 2018