Five Sigma - AI Claims Management published an article breaking down where cycle time goes and what needs to change for claims to move continuously without sacrificing adjuster control.

Five Sigma is a leading insurtech company providing AI-native claims management technology to P&C insurers, MGAs, TPAs, and self-insureds. At the center is Clive™, Five Sigma's award-winning Multi-Agent AI Claims Expert. Clive acts as an AI adjuster that runs on top of any existing claims system, or natively inside Five Sigma's SaaS Claims Management Platform (CMS). Clive brings agentic AI and automation to every stage of the claim. It handles routine tasks, plans claim handling dynamically, and advances each file according to the insurer's SOPs, so adjusters spend their time on judgment, not busywork. Five Sigma's customers report immediate, measurable results: lower costs, higher productivity, faster cycle time, better accuracy, and an improved experience for policyholders.