Focus Feedback announced that its platform is expanding with more growth potential and broader research expertise.
Published
Signal category
Products & Services
Quote
“Wat er wél bij komt: meer groeipotentie voor ons platform en bredere onderzoeksexpertise.”
— Focus Feedback team
Company
Focus Feedback
Meet, weet en optimaliseer! Geef klanten & medewerkers een stem en werk aan enthousiasme, loyaliteit & nieuwsgierigheid.
- Industry
- Software Development
- Location
- Rijen, NL
- Company size
- 9 employees
Enthusiastic customers who will be happy to recommend you! With Focus Feedback you measure and increase customer loyalty At Focus Feedback we help many large (international) organisations to understand why customers are loyal and if they consider leaving we figure out why they leave, and more important, what actions it takes to keep them on board. At Focus Feedback it is all about bringing customer experience to customer excellence. We do so by measuring Net Promoter Scores (NPS), Customer Effort Scores (CES) and collecting other relevant information such as reviews and ratings, at various touch-points. These data are gathered and analysed, allowing us to distribute helpful insights to the right people within (even the global) organisations in easy to use and meaningful dashboards. Focus Feedback provides: - helpful insights bringing you from customer experience to customer excellence, - easy to use and meaningful dashboards, - professional support and consultancy to make principles and systems work, allowing you to serve more and more enthusiastic customers with a customer-loving team. Focus Feedback serves, a.o.: Bosch ● NEFF ● Siemens ● Rexroth ● Solitaire ● Ufesa ● Constructa ● VORM ● Heembouw ● Smile ● Vestia ● Servoy ● Waal ● Gaggenau ● Dura Vermeer ● BSH ● Boele & van Eesteren ● Unica ● Era Contour
Founded 2003