Forethought implemented Birdy Grey AI Agents by Zendesk to build an AI system that constantly learns, adapts, and empowers support agents to solve complex issues faster.
Published
Signal category
Technology & Infrastructure
Quote
“Birdy Grey implemented Forethought AI Agents by Zendesk to build an AI system that constantly learns, adapts, and empowers support agents to solve complex issues faster.”
— Forethought team
Company
Forethought
AI agents for enterprise customer experience.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 91 employees
Acquired by Zendesk in 2026, Forethought AI Agents by Zendesk offers the world’s most advanced AI agents for CX—self-improving, enterprise-ready, and available on any platform. Built to think, act, and continuously adapt, our agents support billions of interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog—delivering better customer experiences and over $1 billion in ROI to date. Forethought is proudly recognized as a G2 Mid-Market Leader.
Founded 2017