Gain Relationship published a report showing that 61% of consumers would stop using a brand that fails to provide personalized experiences.

Gain Relationship is a customer-centric consultancy - co-founded by Sophia Agustina and Margaret Safford. Margaret and Sophia created the 9 Cs framework - a go-to-market (GTM) methodology to get closer to the customer and drive value for both your customer and business. It is a guide to deliver a personalized customer experience by asking customer-centric questions across the 9 Cs as identified in the framework. Partake in the 9 Cs framework assessment to discover your strengths and opportunity areas to continue to elevate customer experience and business goals. https://www.cmocouncil.org/surveys/9Cs-framework-assessment For more information on the 9 Cs framework and the solutions we offer, please reach out to: ▶️ Sophia Agustina - https://www.linkedin.com/in/sophia-agustina ▶️ Margaret Safford - https://www.linkedin.com/in/margaret-safford

Founded 2024