Genesys launched Genesys Cloud as a platform powered by contextual intelligence to run agentic orchestration and customer experience models.
Published
Signal category
Products & Services
Quote
“Genesys Cloud is the platform that can run this new model, powered by contextual intelligence.”
— Tony Bates|Genesys team
Company
Genesys
Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.
- Industry
- Software Development
- Location
- Menlo Park, US
- Company size
- 8,760 employees
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.