Genesys published the 2026 State of Customer Experience report at Xperience.
Published
Signal category
Research & Knowledge
Quote
“At Xperience, we put attendees to the test with data from our 2026 State of Customer Experience report.”
— Genesys team
Company
Genesys
Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.
- Industry
- Software Development
- Location
- Menlo Park, US
- Company size
- 8,760 employees
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.