Genpact led a retail COO who redesigned her planning cadence from a two-week cycle to a 48-hour exception-based model with agentic workflows handling routine and humans focused on decisions requiring judgment.
Published
Signal category
Technology & Infrastructure
Quote
“She did not ask me which AI platform to buy. She asked: which of our processes are we willing to retire? Which governance steps exist to protect us from a risk that no longer applies? Where are we adding latency because we are still optimizing for a world that has moved on?”
— Scott Wueschinski|Genpact team
Company
Genpact
The Agentic Operations company
- Industry
- Business Consulting and Services
- Location
- New York, US
- Company size
- 155,337 employees
Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Genpact's Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure. Get to know us at www.genpact.com and on the following social handles: YouTube: https://www.youtube.com/@GenpactGlobal Instagram: https://www.instagram.com/genpact_global/ Facebook: https://www.facebook.com/ProudToBeGenpact/ X: https://twitter.com/genpact ** Beware of fake offers** Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers