GetVocal AI introduced the Agent Control Tower, a small expert team supervising every agent in real time, validating sensitive actions, and coaching the AI on what to do next.

GetVocal helps enterprise contact centers resolve more, faster and with full control. Its platform builds a living model of how your business works, orchestrating an AI fleet across every channel that gets smarter with every conversation through the Human-AI Flywheel. The platform automates what's repeatable, enforces what's non-negotiable, and resolves what others escalate, without trading control for capability. Built on a proprietary ContextGraphOS, every interaction is grounded in your business logic, policies, and procedures. Unlike solutions that bolt on guardrails after the fact, GetVocal ensures every AI decision is traceable and governed. The platform is fully compliant with the EU AI Act, GDPR, and ISO standards, with omnichannel deployment across all voice and digital channels in 100+ languages, on-prem or in the cloud. The platform learns from every interaction, creating a Human-AI Flywheel. Quality and automation rates compound, creating AI that builds trust, not risks it. Customers including Vodafone, Movistar, Deutsche Telekom, and Glovo trust GetVocal to power their human-AI operations, with strategic partnerships with Capita, the UK's largest outsourcer, and Camunda.

Founded 2023