Hafod is inviting suppliers to tender for the design, implementation, and ongoing support of a modern, cloud-based communications and contact centre platform replacing its existing traditional phone system.

Our mission is simple, get the basics right, connect with you and invest for a better future. We’re a socially conscious, not-for-profit organisation providing housing, care and support services across south Wales. Our colleagues work together with purpose and pride, delivering services that make a real difference to our customers and communities. At the heart of everything we do is our mission, giving us a clear focus and bringing people together to create positive change. It’s all about teamwork, collaboration, and working towards a better future, both for our colleagues and the communities we support. Our mission keeps us moving forward, making sure we stay relevant and ready for whatever comes next. It’s not just about today, it’s about building something lasting. That’s why we’ve shaped our work around three big commitments: getting the basics right, connecting with you, and investing for a better future. Together, we’re making Hafod a place where people feel supported, heard, and empowered.