HappyOrNot shared a clip from a LinkedIn Live featuring Dustin Sanders, Corporate Director of Guest Experience at Kalahari Resorts & Conventions Resorts & Conventions, discussing how Kalahari moved beyond a generic post-stay survey to collect feedback closer to the guest experience.

We turn everyday moments into live signals that teams can act on. HappyOrNot is the microfeedback platform for both customer experience and employee experience. We capture sentiment in seconds, in the flow of the moment, and deliver it straight to the people who can fix issues, recognize wins, and keep standards high. No long surveys. No stale dashboards. Just fast signals, clear insight, and visible action. HOW IT WORKS We meet customers where they are with Smiley feedback kiosks, intelligent signage with QR and NFC, and lightweight digital prompts. One tap gives the pulse. A short follow-up and optional comment reveal the “why.” Open feedback AI groups comments into themes so managers see root causes and next best actions. WHY OPERATIONS AND FRONTLINE LEADERS USE IT • Real-time visibility by location, shift, and time of day • Recognition and coaching from live compliments and comments • Subscription-style notifications and alerts that cut through noise • Standardized categories for easy rollout and credible benchmarking • Simple to deploy and scale across sites WHO WE SERVE Operations leaders and frontline managers in retail, food service, transport, healthcare, and hospitality who want fewer complaints, faster recovery, and stronger loyalty. Proven and trusted Founded in 2009. 4,000+ brands in 135 countries. 2B+ pieces of feedback captured, and counting. Microfeedback is the heartbeat of modern operations. Once you have it, you won’t want to run your day without it. Copyright © 2026 HappyOrNot Ltd. All rights reserved. All trademarks, service marks and company names belong to their respective owners. Registered designs No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.