HCL BigFix surveyed 256 ITSM professionals for The State of Agentic AI in ITSM 2026.

The HCL BigFix Unified Endpoint Management platform delivers continuous visibility, automated patching, compliance enforcement, vulnerability remediation, and AI-powered operations across Windows, macOS, Linux, Unix, mobile, cloud, and legacy systems, from a single agent deployed once. IT and Security teams consolidate up to 6 tools into one, achieving up to 80% greater operational efficiency while closing the gap between vulnerability discovery and remediation from weeks to hours. Powered by the industry’s most extensive library of 630K+ ready-to-use Fixlets across 120+ OS versions, and backed by a proven 98%+ first-pass patch success rate, HCL BigFix is purpose-built for enterprises where risk, compliance, and scale are non-negotiable. Trusted by customers with an NPS score of 90, HCL BigFix is also recognized as a Leader in the Gartner Magic Quadrant for Endpoint Management Tools and a Leader in the IDC MarketScape for UEM. Organizations across banking, healthcare, government, energy, and defense rely on HCL BigFix to secure and operate at scale. Explore more customer outcomes: https://www.hcl-software.com/customer-success See why we're a Leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools: https://hclsw.co/3wprau Reduce risk. Reduce cost. Reduce complexity - with one platform.