Helpshift sponsored the Celebrating Women in Games event at Gamescom 2026, hosted workshops at Gamescom Dev, joined Keywords Studios for meetings at Gamescom, hosted customers for a dinner, and hosted a Player Experience Reception along with k-ID and Google Cloud.

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars: Technology enhances experience, native in-game; AI creates scale; and Human experts deliver strategic value. Trusted by the world’s leading gaming studios, Helpshift transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health—ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.