HGS UK COO Carrie Ramskill warns against creating pilots that succeed in ideal conditions.

HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. We combine automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions. Part of the multi-billion-dollar Hinduja Group, HGS follows a “globally local” delivery model, with 18,000+ employees across10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.