Hiver released an enhanced knowledge base builder to analyze past tickets and support conversations to generate a knowledge base in minutes.

Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Legacy support platforms were built to manage tickets, not the work around them. Complex requests need customer context across channels, coordination across teams, actions across tools, and AI Agents that can work alongside people to move the request forward. That’s what we’ve spent the last decade building Hiver for. Today, 10,000+ teams use Hiver, backed by $30M in funding. Hiver brings your tools, customer context, and conversations across channels into a single workspace, where your team and AI Agents work as one to investigate, triage, take action, and resolve customer issues. More than 10,000 teams, including Flexport, Ping Identity, Gusto, and Epic Games, trust Hiver to deliver support that wins customers for life.

Founded 2011