Imagenet's Digital Mailroom is HITRUST i1 Certified, providing independently validated assurance that defined security controls are implemented and operating effectively within the document intake environment.

Imagenet is a fast-growing, global company that reduces costs, improves quality, and achieves compliance for payers through our proprietary software + flexible onshore/offshore services. We manage all document types and streamline complex workflows across Digital Mailroom, Claims Processing, Member Communications & Reconciliation, and Contact Center Services. Our core is Intelligent Document Processing (IDP) applied to payer operations: intake, classification, data extraction, validation/QC, and exception handling that convert both structured and unstructured submissions into automation-ready data and auditable outcomes. What we deliver • Digital Mailroom (SaaS or BPaaS): omni-channel intake, AI-assisted classification/extraction, QC, and exception handling—delivered as Managed Digital Mailroom, Hybrid Mailroom, or Mailroom Software. • Claims Adjudication (BPO): governed worklists, SLAs, and QA oversight to process complex claims and adjustments efficiently and accurately. • Member Communications & Reconciliation (SaaS or BPaaS): CCM updates/creation, reconciliation, content governance, and regulatory alignment. • Contact Center (BPO): payer-trained teams supported by knowledge and workflow assistance across phone, email, chat, and back-office tasks. How We Help: Lower cost, higher accuracy, faster cycle times, and stronger compliance. We operate with clear SLAs, audit trails, and HIPAA-aligned practices. Capacity scales to meet seasonal or program surges while maintaining quality. Delivery Model: We’re a software-and-services partner: SaaS where software is the best lever; managed operations where scale and governance accelerate outcomes—both powered by the same IDP foundation. Plans can adopt what fits today and evolve over time without switching vendors.

Founded 2000