InTouchNow AI published a report on digital transformation in Wales by Health Tech News.

InTouchNow AI is a voice AI company built for primary care. We help GP practices manage patient demand by deploying AI call handlers that answer, understand and act on every conversation. From appointment requests and prescriptions to total triage, patient enquiries and practice administration, our AI handles routine demand at scale and connects patients to the right next step. We are built differently. InTouchNow began by operating GP call handling ourselves, giving us years of real-world experience of the volume, complexity and responsibility behind every patient call. We then built AI around that reality. Today, InTouchNow AI supports more than 150 customers across UK primary care, with voice AI capable of operating in more than 85 languages and handling up to 70% of calls end to end. We are building a better front door for healthcare: one that is always available, easier for patients to use and designed around the way primary care actually works. Calling time on the 8am rush.