iorad hosted a live webinar on Sept 17 featuring Ron Galisanao and Stephanie Flint from Teleperformance and ResultsCX to discuss training new agents.

The key to today’s success story isn’t much different than it used to be. Your company can have the most amazing product or application but if the know how isn’t there, what good is it? How do you get your users to engage and your team to share their expertise in a way that is fast and easy to understand? What if there was a way you could take away all the painful parts of creating user training? At iorad we know trying to explain something can be really hard. iorad captures everything you do inside the capture frame and magically breaks it down into step-by-step instructions. It knows and highlights where the actions took place and creates directions based on what you did. There’s no copy/pasting involved. Embed it directly on your site or customer support platform and let your customers take charge. iorad gives your users multiple modes because we know everyone learns differently. Whether they like interactive practice, simple to follow outlined steps, a hard copy printout, or are on the go, we make sure your users get it in any language. Do you know who is using iorad? The answer is everyone. 1) Companies (of any size) are making tutorials to train their employees on how to use all the apps that power their organization. 2)Development Shops are using it to quickly show users how to use the great products they have built. 3) Support Staff is instantly making knowledge base articles for their helpdesk /solution center. And guess what? We have apps (widgets, add-ons or anything else your company might call it) for the most popular customer support platforms such as Zendesk Freshdesk, Atlassian, and Wordpress. iorad is already receiving industry-wide recognition. LifeHacker, Pando, ReadWrite, HackerNews are just a few that are talking about us. iorad knows knowledge is the key factor to any success and we help you get it out there into the world quick and easy.